Shipping Policy
Last Updated: October 12, 2026
This Shipping Policy explains how Daray, operated by Gold Top Jewellery Limited, processes and ships orders placed through our website, https://www.daray.shop/.
We offer jewelry for engagements, weddings, marriage celebrations, promises, and other meaningful occasions, including rings, necklaces, and related jewelry products. Please review this policy before placing an order.
1. Order Processing Time
Orders are processed after payment has been successfully confirmed and the information required to fulfill the order has been received.
Our order processing time is generally 1–3 business days, excluding weekends and public holidays.
Processing time refers to the time required to verify, prepare, and package an order before it is handed over to the shipping carrier. It is separate from transit time.
Some products, including personalized, made-to-order, or customized jewelry, may require additional preparation time. If a different processing timeframe applies to a product, the applicable timeframe should be stated on its product page or communicated before purchase.
We will make reasonable efforts to process orders within the stated timeframe. If we become aware that an order cannot be shipped as promised, we will notify the customer and provide the available options required by applicable law.
2. Shipping Destinations
Daray primarily serves customers shopping for jewelry online.
Available shipping destinations depend on the shipping options displayed at checkout. Customers should confirm that their delivery address is supported before completing an order.
If a destination is not available at checkout, please contact us at [email protected] to ask whether shipping to that location can be arranged.
Shipping availability may be affected by carrier restrictions, customs requirements, local regulations, and other logistical considerations.
We do not guarantee delivery to a location unless the order has been accepted for shipment to that destination.
3. Shipping Methods and Delivery Estimates
Available shipping methods and applicable charges will be displayed at checkout or otherwise communicated before the order is placed.
Unless a different timeframe is expressly stated during checkout or on the relevant product page, the following estimates may be used as a general planning guide:
Order processing: Generally 1–3 business days.
Standard shipping transit: Generally 5–10 business days after dispatch for supported destinations within the United States.
International shipping transit: Varies by destination, shipping method, customs clearance, and carrier operations.
These estimates are not guarantees of delivery on a specific date. Actual delivery times may vary because of weather, carrier delays, customs inspections, peak-season demand, incorrect address information, or other circumstances beyond our reasonable control.
Any specific delivery estimate provided at checkout or in an order confirmation will take precedence over these general estimates to the extent applicable.
We will not advertise a shipping timeframe unless we have a reasonable basis to expect that we can meet it.
4. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
The amount charged may depend on the destination, shipping method, order characteristics, and any applicable promotion.
If free shipping is offered, the relevant eligibility conditions will be stated in the applicable promotion or at checkout.
Any shipping or handling charges that apply to your order will be disclosed before payment is completed. Additional charges will not be imposed without an appropriate basis and any consent required by applicable law.
5. Order Confirmation and Tracking
After your order has been placed, you should receive an order confirmation using the contact information provided at checkout.
Once your order has been dispatched, we will provide tracking information when it is available from the shipping carrier.
Tracking information may take some time to become active after a package is handed to the carrier. Carrier tracking systems may also update at different intervals.
If you have not received tracking information within a reasonable period after the expected dispatch date, please contact us with your order number.
Please ensure that your email address and delivery information are accurate when placing your order.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details requested at checkout.
If you discover an error in your shipping address, contact us as soon as possible at [email protected].
We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the carrier.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping arrangements or costs may be necessary. Any allocation of such costs will be subject to applicable law and the circumstances of the order.
7. Customs Duties, Taxes, and Import Charges
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or its authorities.
Where applicable, responsibility for these charges and the method of collection will be disclosed before purchase to the extent required by law.
Unless expressly stated otherwise at checkout, customs duties and import charges imposed by the destination country may be payable by the recipient.
Customs authorities may inspect or hold packages, which can extend delivery times. Daray cannot control customs processing times or guarantee that an international shipment will clear customs by a particular date.
Customers are responsible for ensuring that their orders comply with applicable import restrictions and local requirements.
8. Delayed Shipments
We understand that customers may purchase jewelry for important occasions, including engagements, weddings, anniversaries, and celebrations. We therefore encourage customers to consider the stated processing and delivery estimates when ordering.
If we learn that we cannot ship an order within the timeframe promised, we will provide the notice and options required by applicable law.
Depending on the circumstances, these options may include accepting a revised shipping date or canceling the order for a refund.
For orders covered by the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we will follow applicable requirements concerning shipment delays, customer consent, cancellations, and refunds.
A delivery estimate does not eliminate any rights that a customer may have under applicable consumer protection laws.
9. Lost, Missing, or Undelivered Packages
If tracking information indicates that a package has been delivered but you have not received it, please check the delivery location, mailbox, reception area, or other locations where the carrier may have left the package.
You may also wish to contact household members, building management, or the shipping carrier.
If the package remains missing, contact us at [email protected] and include your order number and tracking information, if available.
We will review the circumstances and work with the carrier as appropriate to investigate the issue.
If an order is confirmed to be lost or cannot be delivered, we will determine the appropriate resolution in accordance with the circumstances, our applicable policies, and relevant law.
Nothing in this section limits any rights you may have regarding non-delivery or a failure to fulfill an order.
10. Damaged Packages or Items
Please inspect your package and its contents after delivery.
If your jewelry arrives damaged, defective, or incorrect, contact us at [email protected] as soon as reasonably possible.
Please include:
Your order number.
A description of the issue.
Photographs of the item and packaging, if reasonably available.
We will review the information and provide instructions regarding the next steps.
Depending on the circumstances, an appropriate resolution may include a replacement, repair where suitable, or refund.
Any return shipping costs associated with a verified shipping or product issue will be handled in accordance with our Refund and Returns Policy and applicable law.
11. Order Cancellations Before Shipment
If you wish to cancel an order, please email [email protected] as soon as possible and include your order number.
We will attempt to stop processing or dispatch if the order has not yet shipped. However, cancellation cannot be guaranteed once an order has been prepared for dispatch or handed to the carrier.
If an order cannot be canceled before shipment, you may be able to request a return under our Refund and Returns Policy, subject to the applicable conditions and legal requirements.
Nothing in this section restricts any cancellation or refund rights that apply under law.
12. Shipping Restrictions and Unforeseen Circumstances
Shipping may be affected by severe weather, natural disasters, public emergencies, carrier disruptions, customs restrictions, government actions, or other unforeseen events.
When such circumstances affect an order, we will make reasonable efforts to communicate relevant information and provide updates when available.
These circumstances do not remove any obligations we have under applicable law, including obligations relating to promised shipping dates, delay notifications, cancellations, or refunds.
13. Contact Information
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.
Company Name: Gold Top Jewellery Limited
Website: https://www.daray.shop/
Email: [email protected]
Business Address:
Room 11, 3/F, Block C, Kaiser Estate Phase 1,
37–45 Ma Tau Wai Road, Hung Hom, Hong Kong
Please include your order number in shipping-related inquiries so that we can assist you more efficiently.
14. Updates to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, carrier services, business practices, or applicable legal requirements.
The latest version will be published on https://www.daray.shop/ with a revised “Last Updated” date.
Updates will not eliminate rights that customers are entitled to retain under applicable law.
Thank you for shopping with Daray. We appreciate your trust and will make reasonable efforts to process and deliver your jewelry orders with care.