Refund and Returns Policy
Last Updated: October 12, 2026
At Daray, operated by Gold Top Jewellery Limited, we want you to feel confident when shopping for jewelry on our website. This Refund and Returns Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through https://www.daray.shop/.
Please read this policy carefully before placing an order. Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.
1. Return Eligibility
We accept eligible return requests submitted within 30 calendar days of delivery.
To qualify for a return, an item must generally meet the following conditions:
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, accessories, certificates, and other included materials, where applicable.
The item has not been damaged, altered, resized, engraved, or modified after delivery, except where the issue is attributable to a defect or an error on our part.
The customer provides the order number or other reasonable proof of purchase.
The return request is submitted within the applicable return period.
All returns are subject to reasonable inspection to verify the item’s condition and eligibility.
If an item is defective, damaged on arrival, incorrect, or materially different from its description, please contact us even if you are unsure whether it meets the standard return conditions.
2. Non-Returnable Items
Certain products may not be eligible for return due to their nature, customization, or clearly disclosed sale conditions, subject to applicable law.
These may include:
Personalized or custom-made jewelry: Items made specifically to a customer’s specifications, including custom-designed rings, engraved necklaces, and personalized jewelry.
Altered jewelry: Items that have been resized, engraved, repaired, or otherwise modified at the customer’s request after delivery.
Clearly identified final-sale items: Products expressly marked as final sale or non-returnable before purchase, where such restrictions are permitted by applicable law.
Items returned in an ineligible condition: Products that show customer-caused damage, excessive wear, missing components, or alterations that prevent their return under this policy.
These exclusions do not apply where a return, replacement, or refund is required by applicable law, or where the item is defective, incorrect, or otherwise qualifies for a remedy under applicable consumer protection requirements.
We will not refuse a valid claim merely because an item falls within a general exclusion listed above.
3. Damaged, Defective, or Incorrect Items
We encourage customers to inspect their orders promptly upon delivery.
If you receive jewelry that is damaged, defective, incorrect, or materially inconsistent with the product description, please contact us at:
Email: [email protected]
Please include the following information:
Your order number.
A description of the problem.
Clear photographs of the item and its packaging, if reasonably available.
Any other information reasonably necessary to assess the issue.
We will review your request and explain the available resolution, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.
For returns resulting from a verified product defect, shipping damage, an incorrect item, or an error attributable to us, we will provide reasonable return instructions and cover reasonable return shipping costs where appropriate or legally required.
Please contact us before sending the item back so that we can provide the correct return instructions.
4. How to Request a Return
To initiate a return, please follow these steps.
Step 1: Contact our customer service team
Email [email protected] with the subject line “Return Request” and provide your order number and the reason for your request.
Step 2: Receive return instructions
Our team will review your request and, if the return is approved, provide the applicable return address and shipping instructions.
Please do not send merchandise to an address that has not been confirmed by our customer service team.
Step 3: Package the item securely
Return the eligible jewelry in its original packaging, together with the included accessories and documentation, where applicable. Please package the item carefully to reduce the risk of loss or damage during transit.
Step 4: Ship the return
Follow the instructions provided by our team. If you are responsible for return shipping costs, please use a reliable shipping service and retain your tracking information.
Step 5: Inspection and resolution
Once we receive the returned item, we will inspect it to determine whether it meets the applicable return conditions. We will then notify you of the return decision and proceed with the applicable refund or other agreed resolution.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Change of mind or personal preference
If you return an eligible item because you changed your mind, selected the wrong style, or no longer want the product, you are generally responsible for the return shipping costs, provided this allocation is disclosed before purchase and permitted by applicable law.
Original shipping charges are generally non-refundable for voluntary returns, except where required by law or where the return results from our error or a qualifying product issue.
Defective, damaged, or incorrect items
If the return is due to a verified defect, shipping damage, an incorrect item, or an error attributable to us, we will cover reasonable return shipping costs where appropriate or required by applicable law.
International returns
If an order is returned across international borders, additional shipping, customs, or other charges may arise. We will communicate the applicable return instructions and any known cost responsibilities before the return is sent.
We will not impose undisclosed return fees that are prohibited by applicable law.
6. Refund Processing
After we receive and inspect an eligible return, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
We aim to initiate approved refunds within 5–10 business days after the returned item has been received and the refund has been approved. The time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
If a refund is delayed beyond the expected processing period, please contact us for assistance.
Where applicable law requires a refund within a different period, the legally required deadline will apply.
Refunds will reflect the amount you are entitled to receive under this policy and applicable law. We will not substitute store credit or a voucher for a legally required monetary refund without your consent where consent is required.
7. Exchanges
If you would like to exchange an item for another style or eligible product, please email [email protected].
Exchanges are subject to product availability and eligibility. If an exchange cannot be arranged, we may offer an eligible return and refund instead.
If the exchange is required because an item is defective, damaged, or incorrect, we will work with you to identify an appropriate resolution consistent with applicable law.
Please do not ship an item for exchange until you have received instructions from our customer service team.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible and provide your order number.
We will attempt to cancel the order if it has not yet been processed for shipment. However, we cannot guarantee cancellation once an order has been prepared for dispatch or shipped.
If an order has already shipped, you may request a return in accordance with this policy, subject to applicable law.
If we cannot ship an order within the promised timeframe, or within the legally applicable timeframe when no shipping timeframe was specified, we will provide the required notice and cancellation or refund options under applicable law.
Nothing in this section limits any statutory cancellation, refund, or other consumer rights.
9. Lost, Missing, or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected] with your order number and tracking information, if available.
We will review the available shipping information and work with the relevant shipping provider as appropriate.
A delivery delay does not automatically mean that an order is lost. However, we will address confirmed non-delivery in accordance with the circumstances, our applicable policies, and relevant consumer protection requirements.
If an order cannot be shipped or delivered as legally required, any applicable cancellation and refund rights will remain available.
10. Chargebacks and Payment Disputes
If you have a concern about a purchase, we encourage you to contact us first so that we can review the issue and attempt to resolve it.
You may also contact your payment provider if you believe a transaction was unauthorized or a payment dispute is appropriate.
Nothing in this policy restricts your right to dispute a charge or exercise any rights available under applicable law or your payment provider’s terms.
11. Consumer Rights
This policy is intended to operate in accordance with applicable United States federal and state laws.
Depending on the circumstances and the state in which a customer resides, additional consumer protections may apply. These may include rights relating to defective products, misleading product descriptions, delayed shipments, refunds, and the disclosure of return restrictions.
For customers in California and other states with applicable refund-policy disclosure requirements, any limitations or exclusions will be communicated as required by law.
Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded, restricted, or waived.
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our business practices, products, or applicable legal requirements.
Any updated version will be published on https://www.daray.shop/ with a revised “Last Updated” date.
Changes to this policy will not eliminate rights that customers are entitled to retain under applicable law or retroactively remove rights associated with an existing purchase where doing so is prohibited.
13. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us using the details below.
Company Name: Gold Top Jewellery Limited
Website: https://www.daray.shop/
Email: [email protected]
Business Address:
Room 11, 3/F, Block C, Kaiser Estate Phase 1,
37–45 Ma Tau Wai Road, Hung Hom, Hong Kong
Please include your order number in your email whenever your inquiry concerns a specific purchase.
Thank you for shopping with Daray. We appreciate your trust and will make reasonable efforts to handle return and refund requests fairly and transparently.