Contact Us
We’re Here to Help
At Daray, we believe that every piece of jewelry can represent a meaningful moment, a special promise, or a lasting memory.
Whether you are shopping for engagement and wedding jewelry, celebrating a marriage milestone, looking for a promise ring, or exploring necklaces and other jewelry for yourself or someone special, we welcome your questions.
If you need assistance with a product, an existing order, shipping, returns, or any of our store policies, please contact our customer service team by email.
We appreciate your interest in Daray and will make reasonable efforts to respond to your inquiry as promptly as possible.
Customer Service
Email: [email protected]
For faster assistance, please include a clear description of your question. If your inquiry concerns an existing order, include your order number in your message.
Product Inquiries
Have questions about our rings, necklaces, or other jewelry products? Contact us for assistance with available product information, styles, specifications, and other details listed on our website.
Order Support
If you have questions about an order you have placed, please include your order number and the email address used at checkout. For your security, do not send your full payment card number, account password, or other sensitive financial information by email.
Shipping and Delivery
For questions about order processing, shipping methods, tracking information, or delivery delays, please include your order number and any available tracking details.
Returns and Refunds
If you would like to request a return, exchange, or refund, please review our Refund and Returns Policy before contacting us. Our team can help explain the applicable procedure and provide further instructions.
General Questions
For questions about our collections, website, or store policies, you are welcome to contact us using the email address above.
Company Information
Company Name: Gold Top Jewellery Limited
Trading Website: Daray
Website URL: https://www.daray.shop/
Business Address:
Room 11, 3/F, Block C, Kaiser Estate Phase 1,
37–45 Ma Tau Wai Road, Hung Hom, Hong Kong
Customer Service Email: [email protected]
Before Contacting Us
To help us handle your inquiry efficiently, please consider including the following information when relevant:
Your order number.
The email address associated with your order.
The product name or a description of the item.
A clear explanation of your question or concern.
Relevant photographs or supporting information, if your inquiry involves a damaged, defective, or incorrect item.
Please do not include passwords, full payment card details, or unnecessary sensitive personal information in your message.
Our Commitment to Customer Communication
We aim to provide clear product information, transparent store policies, and helpful customer support.
We welcome feedback and questions from our customers and will make reasonable efforts to address concerns fairly and professionally.
Thank you for visiting Daray and considering our jewelry for your special occasions.
Daray — Jewelry for Meaningful Moments.